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News

CRC starts reform on freight services

12 June 2013
An unnamed senior official from China Railway Corporation said a series of measures would take effect from 15 June that aim to improve freight services so that they become a truly viable low cost, eco-friendly option for companies.

These measures will focus on simplifying procedures, standardising charges, changing the way of scheduling and developing a network of door-to-door services, he said.

The old, complicated procedures of submitting plans of freight volumes and request for coaches well in advance of the planned date of departure will be replaced by five simple options. The customer can either phone the rail station of departure, call a 24-hour central helpline (Tel: 12306), go online (www.12306.cn), visit the nearest CRC business outlet or request a meeting with a rail service sales representative.

All charges will be transparent and published with standard invoices. Customer services will be the key to success, he said, and nobody is allowed to find excuses to reject a request from customers. He added that the success of the reform would depend on how customers respond to the changes.

     
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