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News

Taicang officials investigate factory rejects

28 May 2014
China Inspection and Quarantine officials visited a Taicang textile manufacturer earlier this month to investigate a consignment of goods that had been rejected by the one of the factory’s clients in Japan. The two batches of duvets, which had been inspected before they were exported to Japan, were valued at US$44,000 and had been returned for repair after the Japanese client discovered what turned out to be a design fault of its own that led to movement of the fillings. This affected sales and customer satisfaction levels, and the factory agreed to take them back and fix the problem.

According to CIQ officials, Taicang exports valued at nearly US$1.24m have been returned so far this year, mostly due to poor quality. They cover a range of items including crockery, electric machinery and massagers, most of which are not legally required to be inspected before export. Some rejected products, including in the above case, were caused by deficiencies in the clients’ design or in the supplied raw materials.

CIQ officials have called on all exporters to tighten quality control and at the same time learn to protect their own rights.

     
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